Refund Policy

If you need to drop your class, please notify us as soon as possible.

If you withdraw from a workshop or seminar at least 10 days before the class start date, you will receive either a full class credit or a refund minus a 30% fee. Please let us know your preference. Please note that class credits expire one year from the date of issuance. Credits are non-transferable, have no cash value, and cannot be exchanged for a monetary refund after issuance.

If you withdraw from a workshop or seminar between 9 and 5 days before your class begins, we can only offer a 50% refund or a 75% class credit.

If you withdraw from a workshop or seminar 4 days or less before the class start date, or if your class has already started and you need to drop out, you are ineligible for a refund and will be required to pay the full course fee.

After this point, all payments are non-refundable & non-transferable; you will not be eligible for a refund or class transfer.

Please note that when you register for a class, you are reserving one of a limited number of spots available. Your registration also counts toward our consideration of class minimums.

Please contact us if you have questions or concerns about our policies.

Mentorships & Destination Workshops

For Mentorships: If a mentee withdraws from a mentorship before the program starts, we will provide a 50% refund. There are no refunds after the program start date, and you cannot defer or transfer your mentorship or cohort to a later date.

For Destination Workshops:

Given the intimate nature of our destination workshops and our own, non-refundable deposit schedule as organizers, our refund policy for destination workshops is as follows:

• 90+ days before your trip: Tuition payment minus a $900 deposit is fully refundable.

• 60+ days before your trip: 50% of your tuition is refundable.

• 30+ days before your trip: 25% of your tuition is refundable.

• Less than 30 days before your trip: No refunds can be offered.

By making your tuition payment in full, you agree to these terms.

Procedure for Withdrawal, Cancellation, or Substitution

Notification of withdrawal must be processed via email to info@writingworkshops.com. Informing an instructor does not constitute withdrawal.

Instructor Substitution: In the event of an instructor emergency or unavailability, Writing Workshops reserves the right to provide a substitute instructor of equivalent caliber to teach the course. If a substitute is provided, the course will proceed as scheduled and standard refund policies apply.

Class Cancellation: If no substitute can be found and we must cancel a class for any reason, we will provide a full refund or, if you prefer, a credit in the amount of your payment, which can be used for any future Writing Workshops class or event.

Our refund policy remains in effect regardless of whether the class is sold out or has a waiting list.

Frequently Asked Questions (Refunds & Credits)

Why can’t I receive a 100% refund upon withdrawal?

When you register for a course, third-party financial institutions (credit card companies, payment processors, and banks) immediately deduct transaction and service fees from the gross payment amount.

We do not receive these fees back when a refund is issued. In fact, processing a refund often incurs additional transaction charges from these institutions, alongside our internal administrative costs. Because these are unrecoverable expenses, we are unable to issue a 100% refund. Our policy is designed to cover these hard costs while offering students the option of a refund (minus fees) or a store credit, depending on the timing of the withdrawal.

How do I view and use my Store Credit?

Your Store Credit is linked directly to the email address on your customer account in our system. You do not need to remember a specific code, but you must be logged in to access it.

Here is how to redeem it:

1. Log In: Click the "Login" or "Account" icon in the navigation menu and sign in with the email address associated with your credit.

2. Shop: Add your desired workshop or class to the cart.

3. Checkout: Proceed to the checkout page.

4. Select Credit: In the Payment section (where you would normally enter a credit card number), you will see an option to apply your available Store Credit balance.

   • Note: If your credit covers the full cost, no credit card is required. If the class costs more than your credit balance, you can pay the difference with a credit card.

Troubleshooting: If you do not see the Store Credit option at checkout, please double-check that you are logged into the correct email account. If you are checking out as a "Guest," the system cannot locate your credit.

Subscriptions

When you purchase a subscription for a recurring class, you'll be billed at the start of the month (on average, every 30 days). Your subscription is based on the subscription duration and frequency that you selected at checkout.

Your payment details will be stored securely, and you'll be charged each month.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription, you can cancel it.

To cancel or change your subscription, please do so before the start of the next billing cycle. Your order confirmation emails have links to your order. You can manage your subscription from there. Please see our returns policy for more information on returns and refunds.

Discrimination & Harassment Policy

We will not tolerate any instances of discrimination, harassment, or any other form of abuse in conjunction with any of our programs. Respect and consideration for others are core values to be upheld by all participants. Harassment of anyone on the basis of race, color, religion, sex, sexual orientation, gender, national origin, age, or disability is unacceptable and will not be tolerated. Community posts violating any of these guidelines, or that are promotional in nature, can and will be removed from the class at any time. Students in violation of the policy are subject to removal from a course and will not receive a refund.

Refund Processing & International Fees

To initiate a refund within the grace period, you can contact us at info@writingworkshops.com.

We will notify you once we’ve received your refund inquiry and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

For International Students: Refunds are processed in USD. We are not responsible for fluctuations in currency exchange rates or any fees charged by your bank for currency conversion. The amount refunded to your card may differ from the original amount charged in your local currency due to these factors.

Disputes & Chargebacks

By registering, you agree to these terms. If a chargeback or dispute is filed with your credit card company for a valid charge consistent with this policy, you agree to reimburse Writing Workshops for any dispute fees incurred (typically $15-$25) and pay the original owed amount. Students who file invalid chargebacks will be ineligible to register for future courses.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Any disputes, claims, or controversies arising out of or relating to this Refund Policy, refund requests, or services provided shall be resolved exclusively in the state or federal courts located in the State of Texas. By registering for our services, you consent and submit to the personal jurisdiction and venue of such courts and waive any objection to jurisdiction or venue in the Texas courts.

Contact

info@writingworkshops.com

(214) 592-5008

Writing Workshops

9540 Garland Road STE 381

PMB 255

Dallas, TX 75218-3423